Terms + Conditions

 
 
 
 

Batlow Caravan Park is under new management and is ready to welcome you to our gorgeous setting in the middle of town along Reedy Flat Creek.

Single booking cancellations: Where the booking is a single booking relating to only one on-site accommodation, and that booking is cancelled:

  • 48 hours or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less the tariff for one night’s accommodation;

  • less than 48 hours prior to arrival, then you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff or the tariff for one night's accommodation, whichever is greater.

Group booking cancellations: Where the booking is a group booking which relates to two or more on-site accommodations, and that booking is cancelled:

  • 7 days or more prior to the arrival date, then you will be refunded an amount equal to the tariff you have paid less the tariff for one night's accommodation;

  • less than 7 days prior to arrival, then you will be refunded an amount equal to the tariff you have paid less 25% of the total tariff or the tariff for one night's accommodation, whichever is greater. 

A booking may, subject to availability, be changed, however in such circumstances the tariff may change depending on the new booking period and a fee may apply in respect of the change. You may hold credit on your client account for up to 12 months.

No refunds are given for early departures or cancellations once you or your party has arrived at the park.

We reserve the right to refuse entry into the park for any reason we so determine in our discretion (including for our own purposes). A full refund will be issued if this occurs.

Management reserves the right to amend or alter prices, sites and conditions at any time without notice. Whilst we endeavour to meet our guest’s requests, site/cabin preference is not guaranteed.

Check-in and check-out

You and your party must report to reception and sign in on arrival. All guests will be required to complete a guest registration card prior to or upon arrival at a Park. Failure to do this may result in non-acceptance of your reservation.

A 2pm check-in and 10am check-out applies to all bookings unless alternative arrangements have been agreed with park management prior to arrival.

Rooms left in an unsatisfactory state will incur a cleaning charge of $500.

Right of removal

If during your stay, you or your party fails to comply with these terms and conditions, then addition to any other right we may have, we may immediately evict your party without refund.

Vehicles

Only one vehicle is allowed per site/room.

You and your party must:

  • obey all park rules, guidelines and signage and reasonable requests from park staff;

  • abide by the signed speed restrictions in the park;

  • take care for your own safety and the safety of others; and

  • safely and securely stow your possessions.

  • ensure that persons under 18 years of age (minors) in your party are accompanied and supervised by a parent or guardian at all times whilst at the park. It is your responsibility to ensure the safety and protection of all minors in your party at all times during their stay at the park.

Please note that according to Australian standards top bunks and elevated beds are considered dangerous and not recommended for children under the age of 9. Australian Standards relate to the use of bunk beds and state that “Children under the age of 9 years are not recommended to use the top bunk. Also, children must not play on the top bunk”. 

Smoking is not permitted in or around any park facilities (including rooms and any amenities, playgrounds etc).  If you or your party smokes in a room, you will incur a $500 cleaning fee.

Quiet time in the park is after 10pm. You and your party must respect the comfort of others staying in park. Any unruly behaviour, excessive noise, drunkenness, bad and/or offensive language will not be tolerated and may result in you and your party being evicted from the park without refund.

Helmets must be worn at all times when using bicycles, skateboards, scooters or any other wheeled toy.

Risk warning and liability

To the fullest extent permitted by law, we make no warranty as to the suitability or safety of the park, the park facilities or any recreational activities which may be undertaken at the park.

We exclude all liability for any Loss or Injury which may be suffered by you or your party. You release us from any Loss or Injury you suffer and you indemnify us against any Loss or Injury your party suffers.

If someone else suffers Loss or Injury because you did not comply with these terms and conditions or because of your actions or the actions of your party, then you indemnify us against any respective claims that person makes against us and any costs we incur in defending or settling such claims.

In these terms and conditions, ‘Loss or Injury’ means damage, loss, liability, cost, expense, harm, death or injury.

Without limiting any above mentioned clauses, you agree to take full responsibility for, and fully ensure the safety of, all minors in your party, at all times they are in the park.

Peak (High) Season Rebooking Conditions

For guests wishing to rebook for the following year in either the December/January, Easter and September/October School Holiday periods, or during Batlow Cider Fest (May) the following rebooking procedure applies:

•         Speak with our park staff at reception prior to departure or complete a booking via our website to secure your site/room for the same period the following year, along with your deposit to confirm your booking with us.

Due to high occupancy during these periods, we do encourage you to rebook with us prior to departure to avoid disappointment.

Minimum Stays

  • Peak (High) season (Nov/Dec/Jan and Easter long weekend), 2 night minimum all accommodation. This also applies during Batlow Cider Fest.

  • All other periods outside of the above peak season dates, no minimum nights apply.

Management may vary the minimum stay for peak periods, however this is limited to selected sites\rooms where there is a shorter vacancy between confirmed bookings and therefore we cannot guarantee a short duration will be acceptable at the time you make your booking.